Reference

gacoan88 Legal Terms and Your Account Rights

At gacoan88, our legal terms set out exactly what you agree to when you open an account, how your data is stored, and the conditions under which access…

Terms of UsePrivacy PolicyAccount RulesCookie NoticeData Retention
gacoan88 gacoan88 Legal Terms and Your Account Rights
LEGAL CONTACT PATHS

How to Reach Us for Legal and Policy Matters

If you have a question about our terms, a data-access request, or a dispute over an account action, these are the three direct paths to the right team. We aim to respond to all legal queries within 24 hours on business days, and payment-related disputes are escalated to our finance team the same day they are received.

Team online

Live Chat

Available around the clock for account-related legal questions; start a chat from the cashier page and select 'Account & Legal' from the topic menu.

Email Support

Send detailed policy or data-access requests to our support address; include your registered phone number so we can verify your identity before responding.

Account Help Centre

Our in-platform Help Centre has a dedicated Legal section where you can download your transaction history and submit a formal dispute in writing.

DATA AND SECURITY PRACTICES

How We Handle Your Data and Protect Your Account

We hold the data you give us only for as long as your account is active plus the minimum period required under applicable Indonesian regulation.

Data Storage

Your personal details, phone number and payment records are stored on servers with AES-256 encryption.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page load times.

Account Security

Every account requires phone verification before access is granted.

Data Retention

Transaction records are kept for five years in line with Indonesian financial regulations.

Contact for Data Requests

To request access, correction or deletion of your data, contact us via the Help Centre Legal section.

Change Requests

If your registered phone number or identity details change, update them under Account Settings before your next withdrawal to avoid…

Common Legal Questions About gacoan88 Accounts

These are the questions we hear most often about our terms, your data, and how account rules work in practice. If yours is not listed, our Live Chat team can point you to the right section of our full policy documents.

Yes. Our terms apply to all registered accounts where local law permits use of the platform. Residents of Indonesia agree to these terms at the point of account registration and phone verification.

We store your name, phone number and payment identifiers securely and use them only to operate your account and process payments via DANA, OVO, GoPay, QRIS, virtual account or bank transfer.

Yes. Submit a data-access request through the Help Centre Legal section. We confirm receipt within one business day and send your data export within 14 days of verifying your identity.

Financial transaction records are retained for five years as required by Indonesian regulation. Non-financial personal data, such as your device settings and preferences, is deleted within 90 days of closure.

Start a dispute via Live Chat and select 'Account & Legal'. If the issue involves a DANA, OVO, GoPay or QRIS transaction, include the transaction ID and we escalate to our finance team the same day.

We share only the transaction reference and account identifier required to process or verify your payment. We do not share browsing behaviour, game activity or full identity documents with payment rails.

We notify your registered phone number or email before material changes take effect. You can also find the current version of our terms in the Legal section of the Help Centre at any time.